TERMS & CONDITIONS 

Please read Terms and Conditions and ensure all Rules of Play are followed:  

Deposits  

We will hold the date requested by way of a £50 (or £120 igloo packages) deposit to secure the booking. This deposit also now serves as a ‘damages deposit’ Therefore, the full hire cost, plus any delivery  charges will be due 72 hours before hire and your deposit will be returned up to 24 hrs after  collection PROVIDING all the equipment is in the same reasonably clean & good working condition it  was delivered in. 

If the hire is cancelled at anytime this deposit non-refundable however it may still be transferred & used on  another date with one change following a 3 month period subject to availability. In the unlikely event your  booking is cancelled by HOP PARTY & EVENT HIRE your deposit will of course be refunded. If any booking  is cancelled with less then 72 hours notice 50% of the total booking cost is non refundable. Please kindly note by making a booking you agree to these terms. 

It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure  that there will be adequate space surrounding the play equipment. 

We will need approximately 45 minutes - 1 hour to set up the party and the same to pack up and remove  equipment. Please take this into account when booking venue times. Please leave or allow adequate parking  space for delivery and collection times.  

We can only deliver equipment to a suitably sized open space and we will not be responsible for removing  furniture/etc.  

Rules of Play:  

It is the responsibility of the person who is hiring this Soft Play Package to ensure that all possible steps are  taken to avoid injury or damage. Please ensure that the following Safety Instructions are followed:  1. All shoes, glasses, jewellery, badges MUST be removed before using the Soft Play. Parents whilst  supervising must remove their shoes. Any damage may result in the Hirer having to pay an additional  fee.  

2. For hygiene reasons, socks must be worn at all times.  

3. Children must be supervised by a responsible adult at all times, ensuring the safety of the children  using the equipment. HOP party & event hire do not offer supervision. HOP party & event hire accepts  no liability for any accidents or injuries incurred whilst the equipment is on hire.  

4. No pets or sharp objects on the equipment.  

5. No streamers, face paint, party poppers or silly string to be used on or near the equipment.  6. No food or drinks or chewing gum or sticky sweets to be allowed on or near the Soft Play, this will  avoid choking and mess (please note if the equipment is collected in a dirty condition then the person  hiring it will incur a cleaning charge). All our equipment will be delivered in a clean and sanitary state.  Should there be significant dirt or staining upon collection the Hirer will be made liable for professional  cleaning costs. Equipment must be collected reasonably clean and undamaged for the full refund to  be issued. If there is any damage, however slight, or any lost/stolen equipment the deposit will  not be returned on collection. Equipment will be brought back to our depot and an assessment  carried out to determine how much you’ll be charged for a repair or replacement. If equipment  damaged or lost is over the cost of £50, you will be expected to pay the full amount for the equipment  priced as brand new within 7 days of the date of hire.  

7. Balls from the ball pit must all be within the ball pit before our arrival to collect equipment. If balls  are not collected & time is spent picking up from outside of the playarea, £20 of the deposit will not be  returned.  

8. Adults must not sit or lean on any of the soft play equipment or the ball pool/kerb walls.  9. Children must not push, collide, fight or behave in a manner likely to cause injury or distress to others.  10. No smoking or barbecues near the soft play equipment.  

11. Always ensure the soft play is not overcrowded, and limit numbers to the age and size of the children  using it.  

12. This soft play equipment has an age limit of 6 years old please ensure that no one over this  age is using it. No adults are to use the equipment.  

13. The equipment should not be used if it becomes wet, as the surfaces may become slippery. 

14. It is your (the Hirer’s) responsibility that the equipment remains undamaged. For any damages that  occur, the Hirer will incur a repair charge payable immediately unless agreed otherwise. No items to  be removed from the delivery location. Only HOP staff are authorised to remove/collect equipment.  

Bouncy Castle Health and Safety:  

In addition to the above…  

1. Please note that as the hirer you are NOT permitted to erect the inflatable equipment.  2. Inflatable’s are strictly for children under the age of 10. Under no circumstances should  ADULTS enter on to the Inflatable as this will in time result in damage to the Inflatable or injury  to the individual.  

3. Prevent the blower, cable and plugs from getting wet.  

4. Do not allow children with medical conditions, which may put them at risk of injury (e.g. brittle bone  disease or temporary injuries), to use the inflatable.  

5. Avoid mixing slightly older children on the inflatable at the same time as younger ones.  6. You (“the Hirer”) are responsible for any injury or damage occurring whilst the equipment is on hire  and you are strongly advised to take out Public Liability Insurance covering the use of the inflatable  whilst it is on hire to you.  

7. You (“the Hirer”) must ensure that there is adequate adult supervision at all times when the Inflatable’s  are in use.  

8. Children must remove their shoes and remove any hard, sharp or dangerous objects from their person  (spectacles are also best removed) before using the inflatable.  

9. Children must be prevented from climbing or hanging on the walls of the inflatable. With bouncy  castles the user must not be taller than the outside walls when standing on the inflated bouncing  surface.  

10. The front step is designed to help users on and off, and is not to be played on.  

11. Food, drink, poppers, face paints and toys are strictly forbidden on any inflatable.  12. STRICTLY NO ACROBATICS.OR FIGHTING.  

13. NEVER TURN FAN OFF WHILST INFLATABLE IS IN USE.  

14. You (“the Hirer”) must ensure Inflatable’s are staked/sand bagged down at all times.DO NOT USE IN  HIGH WINDS.  

15. The Hirer is responsible for the safe keeping of the inflatable and you will be charged for theft or any  damage caused to it or for any items missing from it on its return.  

16. In the event of light rain, it is advised that you can keep the unit running, but please ensure all  electrical goods are covered. Towel dry the access areas before recommencing use, to avoid children  slipping. In the case of high winds, or heavy rain discontinue use immediately and contact us for  advice. Please use common sense during changes in weather.  

17. Please ensure you take all reasonable precautions to protect the equipment from damage.  18. Most importantly please ensure that you take all reasonable precautions to protect the child from harm  and danger.  

Your safety is very important to us  

BY PLACING A BOOKING you agree that you have read and understood these terms and  conditions and any relevant operating and safety instructions supplied with the equipment, and  are fully aware of the implications and responsibilities placed upon you by doing so.